Returns & Exchanges
Each Velocity USA wheel is handbuilt to your specifications—designed uniquely for your bike, your setup, and your ride. Because every built-to-order wheel is made specifically for you, we are unable to accept most returns or exchanges once an order has been built. We’ll review return requests and work with you to make it right.
Our Promise
We are very confident in the quality of our builds. Our wheels should not need to be re-trued or re-tensioned after initial riding. You should not break spokes under normal riding conditions. Wheels are both radially and laterally true, dished perfectly, built to high and even tension, fully stress relieved and ready to ride, right out of the box.
Lifetime Warranty
All Velocity products are warranted against defects in material and workmanship for the life of the product. This warranty does not cover defects resulting from normal wear and tear, accidents, misuse, improper assembly, or improper maintenance of the product. Velocity will repair or replace, at its option, the defective product.
Handmade wheels with elegance, strength, and durability
High-performance rims with unparalleled ground control
Durable performance for an upgraded ride
Gear, apparel, and more for riders
It's been a long ride since our first aluminum rib in 1991. For 25 years and counting, we've been making bikes and bike parts with pride in Grand Rapids, MI.
Dedicated to Perfection
We roll, drill, anodize, build, and distribute our rims and wheels by hand
Performance Oriented
Durable and engineered for serious (& not-so-serious) riders
"The aspect of the facility that most stood out to me, though, was how satisfied and happy everyone seemed. It was one of the most upbeat and fun workplaces I’ve been to; everyone’s jokes and funny stories caused me to take quite a few blurry photos from laughing so much. For me, this is a testament to the environment created by the employees and leadership, which comes across in the products they make, athletes they support, and overall brand story."
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